A clear next step.

CXS is operated by Primpulsive LLC. Reach the team at support@primpulsive.com for account, package, Story production, privacy, or refund questions.

Getting into your workspace

Already invited? Sign in to CXS with your advisor email and password. If you cannot remember your password, request a reset email.

If your invitation is missing, expired, or your account says it is inactive, contact support with your advisor email and travel brand. Do not send your password or authentication link.

The Story Map Builder opens on a separate product site. It may ask you to sign in again with the same advisor email and password. Use “Back to CXS” to return to your trip.

Requesting and paying for a package

1. Choose your package on the request page.
2. Open the prepared email and send it, or copy the request into your own email app. The form does not submit an order to a database or take payment.
3. CXS confirms availability and sends payment and onboarding instructions. Confirm the scope and terms before paying. Do not email card details.
4. After payment is confirmed, CXS creates your private account and sends your invitation. The setup guide takes you through branding, practice, and your first client trip.

Need help with a request or payment? Include your travel brand, selected package, and the date you contacted us. Do not include client confirmations or private guide information.

Who sets up each product?

Vocevia: you review the ordinary itinerary and send the invitation from CXS. Vocevia emails the traveler. The traveler manages their private guide and family access; you never receive those private links.

Story Maps: each package includes the guided builder. Plus packages also let you choose a Custom Story Map built by CXS. Custom production applies only to the Story Map. Choose your path before creating the Story; contact support if an existing Story needs a different production path.

Your practice Story: use the complimentary practice Story to learn and create a demonstration with media you own. It does not use a paid experience and does not include a Vocevia guide or Custom production.

Once signed in, follow the complete setup guide.

Questions before you commit?

Ask us to confirm package availability, Custom production timing and revisions, cancellation or refund arrangements, and hosted Story availability for your intended use. This help page explains the workflow; it is not a replacement for your written purchase terms.

For privacy or content-removal questions, email support with a brief description. Never send a password, private Vocevia viewer link, or protected family content.